Customer Service Management thoughts you might want to read
Hi, I’m André. I am a Customer Support Operations Manager and I write about Management and Customer Service. There is no magic formula when it comes to both of these subjects. However, here I share with you what I learn everyday.
From tactical to strategic leadership
As you grow inside an organization, you need to shift your approach to be less tactical and more strategic in order to be able to think long term and project what success will look like in the future. Throughout the past years I have been focusing on developing this mindset to be more aligned with…
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What have I learned after 5 years at Pipedrive?
I am about to complete 5 years at Pipedrive and I can’t help but feeling a bit nostalgic, although excited for what comes next. When I ask myself what I learned during these past 5 years, the first answer that occurs to me is “everything”, but that wouldn’t be interesting for an article, would it?…
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How to set up a plan for yourself?
Starting a new year can be, for some, the perfect timing to plan changes. A new year is coming, time to turn over a new leaf and determine what we are going to do to reach that next level in our role. As a manager, one of the challenges that you’ll often face is how…
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Should you share your own struggles with your team? 
When leading people we, sometimes, tend to think that sharing our struggles with the people we lead may undermine our authority or change the way people perceive us. It is usually common to share our issues with the person we report to. However, is it beneficial to also share them with the people that report…
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André Vidal 