Hey there!
Hi, I’m André. Thank you for getting to know me! On this website you can read my thoughts about Leadership and Customer Service Management.
First time to the site? Start by reading my blog!
From the blog
From tactical to strategic leadership
As you grow inside an organization, you need to shift your approach to be less tactical and more strategic in order to be able to think long term and project what success will look like in the future. Throughout the past years I have been focusing on developing this mindset to be more aligned with…
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What have I learned after 5 years at Pipedrive?
I am about to complete 5 years at Pipedrive and I can’t help but feeling a bit nostalgic, although excited for what comes next. When I ask myself what I learned during these past 5 years, the first answer that occurs to me is “everything”, but that wouldn’t be interesting for an article, would it?…
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How to set up a plan for yourself?
Starting a new year can be, for some, the perfect timing to plan changes. A new year is coming, time to turn over a new leaf and determine what we are going to do to reach that next level in our role. As a manager, one of the challenges that you’ll often face is how…
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About Me
Hi, I’m André. I am a Customer Support Operations Manager at Dashlane. I always loved to write and share my thoughts. I started my journey by studying journalism, but quickly my path shifted towards the Customer Service industry. Read more
André Vidal 